Refund Policy

This policy explains how to get a refund for payments made for the LAI Service and how a transaction is cancelled. It restates section 6 of the Terms of Service (public offer); in case of any discrepancy, the Terms prevail.

1. What can be refunded

• Balance top-ups (purchased funds) — refundable on the conditions below.
• The starting (gift) balance — granted free of charge; it cannot be withdrawn or refunded as cash.
• The Service is a digital service: no physical goods are sold or shipped, so product exchange or return does not apply.

2. Refund conditions

2.1. You may withdraw from a top-up within 14 calendar days of payment and receive a refund of the unused portion of purchased funds, no questions asked (article 13 of the Law of Ukraine "On Consumer Protection"). Note: by topping up you consent to the immediate start of the service, so the portion of funds actually used is not refundable.

2.2. After 14 days, unused purchased balance may be refunded on request in a reasonable amount, taking into account services already provided; details are agreed individually.

2.3. If paid services were unavailable through the Provider's fault for a substantial time, we will, at your choice, credit a corresponding amount to your balance or refund pro rata to the period of unavailability.

2.4. If funds were charged in error (for example, a duplicate payment), let us know — the erroneous transaction will be cancelled and refunded in full.

3. How to request a refund

Write to support@lai.com.ua from the email address your account is registered to, stating the date and amount of the payment. We will review the request and respond within 14 calendar days.

4. Refund timeline and method

Refunds are made using the same payment method as the original payment (to the same card) within 7 business days of the refund being confirmed. The time it takes for the funds to reach your account depends on your bank.

5. Your rights

Nothing in this policy limits the rights granted to you by the Law of Ukraine "On Consumer Protection" and other applicable law.

6. Contact

Individual entrepreneur (FOP) Povnych Kostiantyn Petrovych, Tax ID (RNOKPP) 3267921595. Email: support@lai.com.ua, phone: +38 (096) 364-30-87. The Provider's full details are listed in section 1 of the Terms of Service.