Public information request

When you need it

An information request is the tool for accessing existing public information held by an authority: decisions, documents, statistics, data on budget spending. Unlike a citizen's appeal, it does not ask the body to do anything — only to provide information it holds.

No justification is required — the right of access does not depend on your purpose.

Where and how to file

A request may be filed orally, in writing, by e-mail, fax or phone — at your choice. The most convenient way is online: fill in the web form in the "Access to Public Information" section of the holder's website, or send a letter to its official e-mail. For an electronic request a signature is not required (it is needed only for a written request). Be sure to state how you want to receive the reply — by post or by e-mail.

What it must contain

Under art. 19 of the Law "On Access to Public Information":

• the requester's name, postal or e-mail address, phone number (if available);
• a general description of the information, or the type, title, reference details or content of the document;
• signature and date — for written requests.

Deadlines

A reply is due within five working days. If the information is needed to protect someone's life or liberty — within 48 hours. For large volumes the deadline may be extended to 20 working days, with notice within five days.

The information is free; only copying beyond 10 pages is reimbursed.

If refused

A refusal must be written and reasoned. It can be challenged before the head of the body, the Parliamentary Human Rights Commissioner, or an administrative court.

Legal basis

• Law of Ukraine "On Access to Public Information", arts. 19–23.